Define the supplied configuration
Keep the selected model, operation capacities, die list, electrical supply and control language in one specification. Identify optional tools separately. Confirm manuals, software licensing where applicable, training and installation scope. Delivery time, warranty and commercial terms belong in the actual quotation for the order.
Review the machine and a representative part
The HEMACK and MAX delivery reports describe machine photographs and video before dispatch. Use this stage to review the installed configuration against the tool list. If a sample is agreed, include the drawing revision and measured inspection points alongside the images, so the review addresses function as well as appearance.
Prepare packing and unloading information
The HEMACK shipment describes reinforcement and anti-rust preparation. For your order, obtain the final package dimensions, gross weight and lifting information. These figures can differ from bare-machine dimensions and net weight. Plan the unloading route before the equipment reaches the workshop.
Prepare the workshop
Confirm voltage, phase and frequency for the delivered version, and provide space for stock, finished parts and material support. Keep the machine manual available for installation and operation. Use a representative first job for the setup discussion and check the finished part before repeating production.
Make a support request easy to diagnose
Send the model, serial number, control version where relevant and a clear description of the symptom. Include the displayed error, when it occurs and photographs of the affected tool or part. For accuracy questions, add the material size, drawing, setting and measured result. This gives technical support a concrete basis for the next step.
Stay connected after installation
The TRISKEL case records a follow-up visit to an operating 80-3NC and discussion of maintenance and upgrades. For support on your equipment, contact MOTI at +86 176 8689 2387. Service arrangements, replacement parts and any on-site work are discussed for the machine and location involved.
